FAQ'S

Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.

Please note that the tracking links many not be updated by the carrier for one business day after receiving our shipping confirmation email.  If you are still having difficultly after this period, please email [email protected] and a member of our Customer Service team will be happy to assist you.

We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email [email protected] an image(s) of the damaged item(s). Once we receive the image(s), a member of our Customer Service team will contact you directly.

Check out the “Ask Our Pros” program where our experts will pick the perfect shade for you within minutes via live chat (link above the shade dropdown). Need help faster? You can also reach our pros directly by calling or texting 1-888-373-8274.

Or use the Shade Finder by choosing the foundation shade closest to your skin tone.

Our marbleized baked foundation contains multiple color-correcting shades, which will self adjust. Don’t worry, even if you pick one shade lighter or darker, the shade will still work for you.

We do not offer price adjustments on any products.

You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.

We apologize for the inconvenience! This usually happens when the ‘Submit Order' button is clicked more than once. After orders are imported to our warehouse we are unable to cancel or edit them, however please email [email protected]  and a member of our Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.

There is only ONE offer allowed per order (with the exception of Free Shipping over $50 – no code required). During checkout, at the first step (‘Shopping Bag’ page), enter the code in the ‘Offer Code’ field and click ‘Apply’. The offer or discount will automatically appear on the page. If there is no code provided for the offer, please check that you have reached the minimum required price or product threshold and the offer will be automatically applied. Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited.

Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example, your phone number should read as follows: 2125555555

In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis.  NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period. For example, your address should read as follows: 123 Abc Blvd APT 1, AnyTown, NY 12345

When you submit any personal information during the checkout process, that data is processed via a secure connection to our website server. We are Comodo Secure. You can also read our privacy policy here.

We are so sorry! It is possible that when your order was being prepared for shipment, an item was overlooked and/or not available at that time. Your shipping confirmation email should indicate which product(s) may still be pending shipment. If an item(s) was not shipped to you, you will not be charged for that item(s). If you have any further questions or concerns, we're here for you at [email protected], Monday–Friday, 9:00 AM–5:00 PM ET, excluding holidays. Please have your order number handy and let us know the items you're missing.

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. Please update your email settings to designate laurageller.com as a legitimate contact, ensuring that all future correspondence regarding your orders will be accepted.

Good things come in NEW packages! We’ve kept everything you love about Laura Geller Beauty exactly the same. Only our packaging is prettier. We’ve lightened it, brightened it and made it oh, so beautiful.

No. We haven’t changed the prices—only the packaging. Isn’t it pretty?

Our product integrity and quality has not changed. We’re still the same brand you love, only with updated packaging.

Our company is not changing. We are still committed to helping you become your most beautiful self—that version of you that feels happy from the inside out!!

Occasionally, we may make a small update to a product name or shade name. It will be very subtle, but if you’re having difficulty finding one of your favorites, please feel free to contact us at [email protected] or call 800-MAKEUP4 and a member of our Customer Service team will be happy to point you in the right direction.

Laura Geller E-Gift Cards may be purchased online at LauraGeller.com in the following denominations - $25, $50, $75, $100, $125, $150, $175 and $200. E-Gift Cards purchases are limited to $1,000 per order or no more than 4 E-Gift Cards per order. You can use a credit card or debit card to purchase an E-Gift card online. E-Gift cards are only valid at laurageller.com. E-Gift Cards, when purchased, are exempt from tax. In the case of an order containing an E-Gift Card and product, the E-Gift Card amount does not count towards the tax and shipping totals nor promotion eligibility.

You can apply your E-Gift Card at the “GIFT CARD OR DISCOUNT CODE” section of checkout in the box that is right above your total. Please be sure to apply any discount codes prior to adding your gift card.

E-Gift Cards may be used for making purchases (other than E-Gift Cards) at LauraGeller.com. They are not redeemable at other retailers. E-Gift Cards do not expire and there are no fees. E-Gift Cards may be used for multiple transactions up to the value on the E-Gift Card. E-Gift Cards are not reloadable. Gift Cards are not refundable or redeemable for cash and cannot be replaced if lost or stolen, except as required by law or policy.

An email containing the link to the E-Gift card will be sent to the email provided when purchasing the E-Gift Card. Simply forward the email containing the E-Gift Card to whoever you wish.

To find out the balance on your E-Card, please refer to the original gift card email you received to access the page for your gift card. If you no longer have this email, please call Customer Service and have the name used to purchase the gift card ready. They will be happy to assist.

We cannot reload gift cards at this time, but you can always purchase a new card.